Using the New Disability Access System

In spite of obtaining a critical childhood onset long-term, progressive condition ensuing in important actual physical disabilities and working with a wheelchair for far more than 30 yrs, I had by no means in advance of utilized the Incapacity Obtain Method at Walt Disney Globe until finally final yr. I did not have difficulty ready in strains until finally I acquired a new issue that designed it complicated and threatened my satisfaction of our WDW visits.

So previous tumble, for the first time, I visited the Guest Products and services desk on my arrival at Magic Kingdom, stated my issue and requested accommodation with the DAS. It was fairly simple and quick. They took a image of me, connected it to my report, and my partner and I were ready to use it for return instances to various attractions. At that time, the process was to go to the attraction and indication up for a DAS return with a solid member. We’d then go inside a whilst to store or take in ahead of returning to love the action. 

New DAS On the internet Registration System

Because that vacation, Disney has enabled a new process that lets for on-line DAS registration. This spring we prepared a reward journey (generally we’re once-a-year website visitors) as a entertaining getaway. With that in thoughts, I believed it would be a very good concept to try the new on the internet DAS registration and reservation procedure. Be sure to be aware, you can nonetheless do the in-individual version at the parks if that is your desire.

The earliest a person can attempt to register on the net for DAS is 30 days in progress of your to start with day at 1 of the parks. Given that our initial day is arrival and relaxing at the resort, I needed to wait just one additional working day to reach that threshold before commencing the system. 

Making an attempt an Early Login

There is been a lot of protection about how the new technique can entail a extensive hold out mainly because there is minimal personnel conducting the DAS interviews. I expected it may possibly choose awhile, but was hoping that logging in correct at 7:00am ET (when they open up) would assistance restrict the wait around time. Sad to say, when I signed into my account and frequented the DAS registration webpage to ask for an job interview, I been given a message seeking like they were being shut. It seemed the interviews had not nevertheless opened for the day as it appeared the message was from the prior night.

Graphic demonstrating finish of working day DAS registration is shut information

For about 20 minutes, I refreshed the webpage, despatched a message to the DAS e-mail, and my spouse known as and was place into a maintain queue. I hardly ever obtained a reaction and the “we are closed” concept never improved inspite of refreshing the web-site. Having said that, my husband eventually spoke with a person who told me to variety “start” in the chat display, which finally place me in the queue all over 7:25am for an eventual job interview. I be aware this because when we questioned “how ended up we to know,” the particular person did not have an solution and there was no such instruction on the site. It might have just been a glitch in my distinct login, but this challenge will have to be frequent sufficient for them to give the instruction. 

I place my computer aside to do other things, but stored it in the vicinity of and just about every number of minutes would look at on it. The human being on the telephone experienced told us that the web-site would not time out and need me to log back in, but this was also inaccurate. Each 15 minutes or so, the webpage for my wait around would make an mistake and I experienced to re-log into My Disney Encounter. Thankfully, I didn’t get rid of my place at all right after logging in and refreshing since it was about two several hours before I been given a chat inquiring if they had my permission for a online video job interview. I experienced arrived at the front of the queue at last—around 9:42am (or after approximately two and a fifty percent hrs)!

Job interview and Pre-Reserving Method

I agreed to the permission for a movie interview and a welcoming cast member appeared. She took a second to pull up my account, so possible observed information and facts about my incapacity and earlier use of DAS. She asked me why I wanted to use DAS and immediately after I defined, she took my image about the laptop digital camera, and requested if I had any questions about the new procedure. She outlined the principles: that after speaking with her I could pre-e-book two attractions per day in a park, that I would reserve other points of interest while in the parks using the application, and that the pre-bookings ended up viewed as individual and would not interfere with the working day-of bookings. She also famous that the DAS solution (showing up as a tile in the app) would not surface till following I entered my very first park, so not to fear because I wouldn’t see it right until arrival and achieving about 20 ft into the park. 

A person concern I hadn’t seen answered in my online investigation about DAS was: what takes place to the pre-bookings if the park hrs changed? In the months primary up to our vacation, Disney experienced been extending the several hours of the parks in equally the mornings and the evenings. The solid member reassured me that very little would alter and that my two pre-bookings would continue to be the exact. It was a truly valuable conversation and I did not experience rushed in currently being in a position to ask my queries.

She then said my pre-bookings would be dealt with by a different forged member by means of chat and wished me a magical working day. On the chat, a new forged member introduced up my account and journey (which was now connected to my husband’s so that I could reserve DAS for both of us). We went through each individual day and I questioned about scheduling the two sights I had chosen for each and every park. She reminded me that some of the sights are not obtainable for pre-scheduling (essentially the two sights designated for Lightning Lane obtain). Luckily, I was prepared and currently had an concept of the attractions I needed and normal timeframes. I would send her the two points of interest and achievable times, and then she would react with an option. In some cases I would check with to transform the occasions thanks to a meal reservation or other desire, and she was generally able to provide a different choice for reserving. It was really clear-cut and did not acquire extensive to see the pre-bookings populate in my vacation routine. 

Employing the New DAS in the Parks

Upon arrival to my first park on the journey, every little thing happened as the solid customers with DAS online registration experienced stated. The tile appeared in my application in the menu portion (strike the 3 traces on the base ideal in the app, then scroll down to see the DAS tile). Any attraction that was open, was accessible for booking. For instance, that day we went to Animal Kingdom for the Early Morning Magic 50 percent hour available to visitors remaining at particular resorts and Kilimanjaro Safaris was not open up nonetheless, so it was not outlined. Even so, other AK points of interest ended up there and I was ready to guide Avatar Flight of Passage suitable absent. When Kilimanjaro Safaris opened, I was then ready to e book that as very well.

Image of DAS tile in MyDisneyExperience appImpression of DAS tile in My Disney Practical experience application

The app calculates the DAS return time centered on the existing wait minus, commonly, 10 minutes. So if Avatar Flight of Passage is an hour wait, it will give you a return of 50 minutes. The application will notify you exactly what time the return begins and will incorporate it to “My Day” in the app so you can go back again and look at if you fail to remember the time. 

DAS Booking Details

There are two niggling things that complicate scheduling just a minimal. First, the DAS tile will listing all of the out there points of interest and can’t be sorted by park. So, it can be a lengthy listing to look by way of when you are attempting to e book promptly. Next, the points of interest are detailed alphabetically by their formal name. This suggests occasionally I was on the lookout for the mistaken issue and experienced to go back to the commencing. As soon as I remembered the official names (occasionally with assistance from my husband!), it was more rapidly for me to obtain the attraction we required.

Image of list of attractions available for DAS bookingImage of checklist of points of interest out there for DAS scheduling

The pre-booked points of interest must be accessed within the hour timeframe of their scheduling (like the old FastPass) and are different from the bookings you make on web site. Conversely, the DAS bookings on web page past all working day or right until you use them. However, they have to be booked 1 at a time. If you transform your mind on a booking, it can be cancelled and you can then e-book one thing else. As soon as you scan into the attraction by entering the Lightning Lane, you can then ebook the subsequent one. As the human being with DAS, I wanted to scan very first and then they would inquire my spouse to abide by. Just one factor to be aware, some attractions have two scans (these types of as Slinky Pet Sprint or Avatar Flight of Passage), and so you must wait to guide until just after the next scan.

Other DAS Suggestions and Classes Uncovered

We brought our MagicBands with us to use that we have had for a couple of many years and I locate this quick for scanning into the parks and the attractions. However, we acquired that smartphones can also be used (and saw another person performing this) at the Lightning Lanes. 

All points of interest with Lightning Lanes can be booked on DAS. We even booked some character satisfy and greets, so that was a wonderful reward! 

Sometimes I professional a bug the place the DAS tile would vanish from the application. But I was capable to get it again with no problem by possibly clicking on the home button and back to the menu, or logging out and again in on the app. It was a minor troublesome, but wasn’t a large deal.

We did encounter an unpredicted challenge when just one of the DAS’s we had booked experienced an accessibility problem. In this scenario, we had booked the Jungle Cruise and when we returned identified that the available boat with the wheelchair carry was damaged and out of services. The cast member gave us a option of coming back again yet again or supplying us an open Lightning Lane pass that could be made use of on most other sights. At very first, we opted to return and went to stop by the Enchanted Tiki Place. When we came back again, the boat was still offline, so we requested for an open up LL move and applied it on Haunted Mansion.

A pair other periods, an entire attraction was shut or had a delayed opening and so our DAS reserving was mechanically improved to an open up LL move. We could both return whenever to the attraction we had booked or use it on a further a single. When this occurred, we obtained alerts the two in the app and by means of e mail.

Image of DAS return time change notificationGraphic of DAS return time alter notification
List of attractions available for DAS rescheduleList of attractions readily available for DAS reschedule

I appreciated these flexibilities and improvements to make certain that we could continue to keep going on and making the most of our working day without having squandering time on sights that were closed.

For me, the on-line registration and DAS in the My Disney Experience application definitely labored nicely. It built the parks more accessible for me and kept me from overdoing issues and jeopardizing my health and fitness. I truly take pleasure in this software of flexibility and know-how for building Walt Disney Environment far more accessible for men and women with disabilities.