Is an Individual Lightning Lane Refund Possible When an Attraction Breaks Down?

It is a question that bubbled up to the surface area pretty immediately through Tuesday’s launch of Disney Genie: If I order an Individual Lightning Lane, and the attraction breaks down, can I get a refund? When you’re having to pay $15 or so for every person for every attraction, this query is an exceptionally legitimate just one. And the reply is a little bit complicated.

To bring you up to speed CliffsNotes-type, each Walt Disney Environment park now has two points of interest detailed as Person Lightning Lanes. In get to accessibility these sights via their attached Lightning Lanes, guests need to order a different reservation. With these kinds of a top quality getting compensated to ride these points of interest, it only tends to make perception that if the attraction is inoperable, a refund can be attained.

I chose to be in Disney’s Hollywood Studios on Tuesday, and used $15 on an Unique Lightning Lane for Star Wars: Increase of the Resistance. Certainly, there is a standby line available for Increase, but I preferred to check out out the new procedure and what superior attraction to try Sick out on but the park’s headliner?

Sad to say, as Rise is apt to do, the attraction stopped operating just before my 11:45am Ill reservation time. As the time for my reservation neared, I requested a solid member what the system will be for these keeping Individual Lightning Lanes for the duration of the attraction’s downtime. I was informed that an all-day return move (Practical experience Redemption move) should seem in Disney Genie for all of these influenced. I was also advised that the cast member experienced read from some visitors that their Working experience Redemption pass was not appearing as it really should, and if that ended up to take place, I really should go speak to a Guest Knowledge Crew forged member.

When my Experience Redemption go did not look in my Disney Genie account, I headed to the Visitor Practical experience Group site just outside the house of Star Wars: Galaxy’s Edge (near Muppet*Eyesight 3D) to contact base with a forged member as instructed. Although in line, the Encounter Redemption pass did show up, but when I clicked on it, I acquired an error message. When it was my change to discuss to a solid member, he was in a position to confirm that even although I was acquiring an error information, the go was exhibiting thoroughly on the solid member side of points.

When I went back again later on in the day and employed the Knowledge Redemption pass to access Increase of the Resistance, the attraction broke down even though I was on it. I was evacuated off of the attraction and was issued yet another Experience Redemption pass.

It was around the conclude of the park working day, so I requested a leader at the attraction what would materialize if the journey did not appear back again up before the end of operating hrs. I was instructed not to fret and that I would be contacted if that were being to occur. When I questioned the forged member who was scanning my MagicBand (to problem the 2nd return go), I was told there was nothing at all they could do if it have been to not appear again up from its downtime ahead of the end of the park working day. When you’ve spent $15 per individual to experience an attraction, which is a tough capsule to swallow.

I had been informed earlier in the day to quit by and speak to the Visitor Experience Team, so I resolved to do that in this instance as well, just to inquire if a refund was doable. It was the end of the working day, and I necessary to leave the park. Ready the more hour and a 50 % to see if the attraction would occur again up was not in the cards for me. Fortunately, a refund was.

The Guest Knowledge Group solid associates had been all set and ready to be ready to help out, and issued my refund without the need of batting an eye. I’m happy to say that, in my instance, a refund was possible. Individual Lightning Lanes, in particular if you have ordered them for a team of people, are a enormous expense, and if issues really don’t convert out the way that you hope they do, it is great to know that there is an alternative readily available to you. Attendees could have eating reservations to function about, minor ones’ schedules to adhere to, or programs in a diverse park issuing refunds when a guest’s original reservation time was much previously in the day should be the norm.

I was not confident that a refund would be issued, and if it was not doable, I wasn’t going to give the cast member a challenging time. It’s not their fault that a policy is made or that an attraction stops operating.

Will you consider out Particular person Lightning Lanes on your future check out to Walt Disney Entire world? Do you think that they should be refundable? Allow me know your views underneath.